Privacy Policy

Personal Information includes data about identifiable individuals, such as name and contact details, employer and job title, payment information, preferences and feedback, service inquiry details, browser session and location data, device and network information, and usage analytics.

Sensitive Information (which receives a higher level of protection) includes racial or ethnic origin, political opinions, religion, trade union memberships, philosophical beliefs, sexual orientation, criminal records, health information, or biometric data. We do not actively request sensitive information but will obtain your consent if it is ever required.

We collect information through direct methods such as contact forms, email, and telephone. We also collect information indirectly through website usage, online inquiries, and from third parties including employers, analytics providers, and marketing partners.

We collect and use personal information to: provide our website and services; assess inquiries and provide quotes; contact and communicate with you about our services; handle administrative, invoicing, and billing tasks; conduct analytics and business development; send advertising and marketing communications; comply with legal obligations; and process employment applications.

We may share personal information with IT service providers and web-hosting companies, email marketing and payment providers, employees, contractors, and related entities, business partners and agents, and courts, tribunals, and regulatory authorities where legally required.

Personal information is stored in Australia. Third parties may store or access information overseas, consistent with the Australian Privacy Principles.

Choice: Providing personal information is voluntary, but declining to do so may affect our ability to deliver services.

Restrict and unsubscribe: You may contact us or use opt-out facilities in our communications to object to direct marketing at any time.

Access: You may request access to personal information we hold about you; administrative fees may apply. We may withhold access in situations permitted by law and will explain any refusal.

Correction: You may request corrections to information that is inaccurate, outdated, incomplete, irrelevant, or misleading. We will take reasonable steps to correct it promptly.

Complaints: Contact us using the details below with full details of your complaint. We will investigate and respond in writing. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner.

We implement physical, electronic, and managerial procedures to safeguard personal information against unauthorised access, disclosure, misuse, and loss. However, transmission and exchange of information over the internet is carried out at your own risk.

We use cookies and similar technologies. Strictly necessary cookies are required for the site to function and are always active. Optional cookies — analytics and advertising — are only set with your consent.

When you first visit, our cookie banner lets you accept all, reject all, or choose by category. We apply your choice using Google Consent Mode, so analytics and advertising cookies do not store data or collect identifiers until you allow them. You can change your choice at any time via the “Cookie Settings” link in the footer.

Subject to your consent, we use analytics cookies (such as Google Analytics) and, where we run advertising, advertising cookies (such as Google Ads). You can also control cookies through your browser settings and manage Google’s advertising personalisation via Google’s Ad Settings. See our Cookie Policy for the categories and details.

We are not responsible for privacy practices on third-party websites. Those sites are not governed by this policy.

We may use AI technologies where legally permitted and necessary for business operations, including for developing and training machine learning models, data analysis and processing, content generation, service improvement, process automation, quality assurance, customer support, and personalising user experience.

Service providers handling AI technologies are contractually required to protect personal information. We will not input personal information into platforms that train models using that data.

We are transparent when AI makes significant decisions affecting you, verify accuracy, and maintain human oversight. We regularly assess risks associated with AI use and implement appropriate mitigation measures.

We may update this Privacy Policy at any time by publishing changes on our website. We recommend checking this page regularly.